RepSensAI Acceptable Use Policy

Effective: [EFFECTIVE DATE] · Version: 1.0 Published at https://repsens.ai/acceptable-use · Incorporated into the Terms of Service

This policy applies to every user of RepSensAI. Customer is responsible for its Authorized Users' compliance. Capitalized terms have the meaning given in the Terms of Service.

1. Data you may submit

You must have the right to submit it. Do not upload or direct to the Service any data you lack the legal right, consent, or lawful basis to share.

Do not submit these at all:

Health or medical information
Biometric identifiers or biometric information, including voiceprints, face templates, and fingerprints
Government identifiers — Social Security numbers, driver's licence numbers, passport numbers
Financial account numbers, payment card numbers, or credit report data
Precise geolocation
Information about anyone under 16
Credentials or secrets for any other system

Audio recordings. Do not upload audio or video recordings of any conversation to the Service. The Service is not built to hold them, and recordings of real customer conversations carry consent obligations the Service does not manage. Note that several states — including Pennsylvania — require the consent of every party to record a conversation.

2. How Outputs may be used

Permitted: coaching conversations, training assignments, goal setting, performance discussions informed by human judgment, and internal reporting.

Not permitted:

Using any Output as the sole or primary basis for hiring, promotion, demotion, discipline, compensation, or termination
Presenting an Output as a factual determination about a person's ability or character
Using the Service to build a profile of an individual for any purpose outside managing their performance in their role
Using Outputs to discriminate against any person on the basis of a protected characteristic
Removing or obscuring, in any material shown to a salesperson, the fact that a score was produced with AI assistance

3. Privacy controls must not be circumvented

The Service enforces privacy rules deliberately. Do not attempt to defeat them, including by:

Attempting to view another user's commission, earnings, or personal budget data
Attempting to read another salesperson's practice drill transcripts or skill-exercise attempts
Attempting to reveal peer identities or figures that your store's standings setting withholds
Using a shared, borrowed, or another person's account to see data your own role would not show
Requesting or pressuring a salesperson to disclose their PIN in order to view their private data

Attempting any of these is a material breach of the Terms of Service.

4. Security and integrity

Do not:

Probe, scan, or test the vulnerability of the Service without prior written authorization
Interfere with or disrupt the Service, or circumvent rate limits or access controls
Reverse engineer, decompile, or attempt to extract source code, model weights, prompts, or scoring logic
Access the Service by automated means except as we expressly permit
Introduce malware or any harmful code
Misrepresent your identity or affiliation

Responsible disclosure. Report a suspected vulnerability to security@repsens.ai. We will not pursue action against good-faith research that respects user privacy, avoids service disruption and data destruction, and gives us reasonable time to remediate before disclosure.

5. Falsifying performance data

The Service depends on honest input. Do not knowingly submit false activity, sales, or funnel data, and do not direct or pressure anyone to. Do not attempt to manipulate ratings or mastery bands by gaming practice — including by having another person complete an exercise on your behalf. Managers: a readiness validation is a record that you personally observed the salesperson by the method you selected. Do not record one you did not perform.

6. General prohibitions

Do not use the Service to violate any law; infringe intellectual property; harass, threaten, or defame; send unsolicited communications; or resell or provide the Service to a third party as a service bureau.

7. Enforcement

We may investigate suspected violations and may suspend or terminate access, with or without notice depending on severity. Where practical we will contact Customer's main manager or owner first. For violations posing an immediate risk to security, privacy, or the Service, we may act immediately.

Suspension for a violation does not relieve Customer of payment obligations.

8. Changes

We may update this policy and will post the revised version with a new effective date. Material changes take effect 30 days after posting for existing customers.

Questions: legal@repsens.ai